Looking for help?
Troubleshooting your DilNet Connection
For Wired Connections
- Make sure that the UTP cable you are using is securely plugged in the correct port.
- One end should be connected to your laptop or desktop, and the other end should be connected to your Internet source (a port in the wall, a port at the back of a router, etc.). If the cable is securely connected to your laptop or desktop, the port should be lighted up.
- If the port is lighted up, but the cable is loose and can get easily unplugged: This may cause problems with your Internet connection. Have the cable re-crimped by a technician.
- If both ends of the cable are securely plugged, but the port at your computer is not lighted up, and your computer is not able to detect a UTP cable plugged in: There may be a hardware problem with your LAN card. Have your unit checked by a technician.
- Otherwise, proceed to Step 2
- Ensure that you have the correct IP settings for your computer. For offices with Static IP, you may contact your building/unit IT administrator before contacting the DilNet Helpdesk.
- For Static IP addresses, ensure that your DNS is configured correctly to 10.32.1.7 and 10.16.3.143.
For DILNET-WIFI connections
- Check first if your wireless Internet adapter is turned on and is able to detect DILNET-WIFI. This will depend on your device but they usually have a WiFi icon at the status bar of your device.
- Check if you are able to establish a connection with the Dilnet WiFi. For Windows and Mac devices, this may show the WiFi signal icon as full/filled up. For Android devices it will show an error if the WiFi access point does not have Internet connectivity.
- Kindly make sure that your WiFi adapter has the correct IP settings – they should be set to DHCP/Automatic. Same with DNS (it should not contain any IP addresses, like Google’s 8.8.8.8).
- If the DILNET-WIFI portal did not pop-up, you may also force connecting here by going to your browser and typing “https://portal.upd.edu.ph”
- Try to turn off or disable your wireless Internet adapter and then turn it on or enable it again. Then try to connect once more.
- Try restarting your computer
- If all else fails, contact our heldpesk and provide as much information as possible (screenshots would be very much welcome).