Apply for a DilNet or UP Mail Account

PostedJanuary 10, 2022

UpdatedJuly 14, 2026

Bydilnetadmin

NEW ACCOUNTS FOR NEW DILIMAN STUDENTS

DILNET and UP Mail accounts for new UP Diliman students such as Incoming Freshmen, New Graduate Students, T1, and T2 transferees, are batch-generated after the Advanced or Regular Registration periods, with the exact date of processing to be confirmed in coordination with CRS. Account details will be sent to their email address as registered in CRS, at least three (3) working days after we receive the list of validated students from the OUR.

No separate requests to the Computer Center, nor any other documentary requirements are necessary for processing while the batch processing is pending.

For incoming freshmen of Academic Year 2026-2027, the release of DILNET and UP Mail accounts would be on 29 July 2026.

Transferees and new graduate students from other UP Constituent Universities will be asked via email to confirm their existing UP Mail account for appropriate tagging and management transfer. They may also request the update themselves via the instructions indicated in the section UPDATE AND RECOVERY OF EXISTING ACCOUNTS FOR STUDENTS.

New students who have not completed enrollment or are otherwise not endorsed by the OUR before the schedule of batch-generation may follow the instructions in section MANUAL REQUEST OF NEW ACCOUNTS FOR STUDENTS.

Manual account creation requests for new students, filed before or during the schedule of batch generation will be deferred by the Computer Center, in preference to the batch generation schedule.

MANUAL REQUEST OF NEW ACCOUNTS FOR STUDENTS – ONLINE

Outside the schedule for batch-generation, this procedure would take effect. Eligible students* may manually request creation of their accounts via email. Kindly follow the steps below

(1) Send an email to helpdesk@upd.edu.ph

(2) In the email body, kindly include the following relevant information

Name: <Lastname>, <Given Name> <Middle Name¹>, Name Suffix (if applicable)
Employee/Student #: 2026XXXXX (no hyphen)

¹Write [n/a] if no middle name
E.g.
Name: Dela Cruz, Juan Gomez, Jr.
Student #: 202456789

(3) Attach with the email the following requirements

Clear photo of UP ID or Government ID with picture
- For freshmen, most recent high school ID will be accepted
Selfie with the provided ID
- Face and ID should both be clearly visible.

Please be advised that the above requirements are all required for online processing.

UP Mail accounts generation are batch processed by End-of-Day from Mondays through Thursdays, excluding holidays and work suspensions. Account generation for requests filed on Fridays will be queued for the next working day.

To streamline the processing and by previous arrangement, all requests for UP Mail accounts creation or recovery for UP Diliman Constituents are to be filed through the University Computer Center and not directly to UP ITDC.

*Eligible Students are those who are at least validated or enrolled for the incoming or ongoing semester as per CRS.

MANUAL REQUEST OF NEW ACCOUNTS FOR STUDENTS – ONSITE

This procedure is available for continuing students, or after the schedule for batch-generation for new students. Eligible students* may manually request creation of their accounts by visiting the DILNET HelpDesk at the University Computer Center.

(1) Proceed to the DILNET HelpDesk at the University Computer Center and present the following to the HelpDesk personnel

Clear photo of UP ID or Government ID with picture
- For freshmen, most recent high school ID will be accepted

(2) The student’s DILNET account will be available immediately after processing. However, UP Mail accounts will be queued for daily batch processing and will be sent to their nominated personal email address.

*Eligible Students are those who are at least validated or enrolled for the incoming or ongoing semester as per CRS.

UPDATE AND RECOVERY OF EXISTING ACCOUNTS FOR STUDENTS

For continuing students who already had a DILNET and/or UP Mail account but have lost access to them, the following are our recovery online recovery facilities

DILNET https://accounts.upd.edu.ph/lostpass

UP Mail https://bit.ly/upd_upmail_reset

If unable to regain access via the above facilities, kindly follow the same procedure and requirements as detailed in the previous sections.

RECOVERY OF ACCOUNTS FOR ALUMNI

DILNET and UP Mail support and services are only available for currently enrolled students, and employed faculty and staff of the University.

Alumni may request their Alumni UP Mail account (@alum.up.edu.ph or @alumni.up.edu.ph) by accomplishing and submitting the following document to the Office of Alumni Relations.

https://alum.up.edu.ph/database

If their UP Mail account is dormant but not yet deleted, alumni may request temporary access to migrate data by sending a recovery request via their corresponding Alumni UP Mail address.

In order to retain or regain access to CRS, alumni may have their Alumni UP Mail account tagged for CRS access. If they reenroll to UP Diliman and when it becomes available again, they may choose to update and transfer CRS access to their UP Mail account.

RECOVERY OF ACCOUNTS FOR READMISSION, CLEARANCE, OR RETURN

DILNET and UP Mail support and services are only available for currently enrolled students, and employed faculty and staff of the University.

Students currently on AWOL who are seeking CRS access for clearance, readmission or grades viewing, may follow the same email procedure with the appropriate email subject indicated in the section MANUAL REQUEST OF NEW ACCOUNTS FOR STUDENTS. However, account requests that fall under this category are evaluated on a case-to-case basis. The HelpDesk may request additional information, supporting documentation, or College endorsement to proceed.

If their UP Mail account is dormant but not yet deleted, access granted would be temporary and provisional. However, if their UP Mail account was already deleted or otherwise nonexistent, a provisional account would be created but will follow the following format

<student number>@up.edu.ph

UP Mail accounts that follow the above format can be updated to the format <username>@up.edu.ph provided that they were able to successfully reenroll, or transition to any other active capacity.

Any UP Mail account issued in this category should only be used for the corresponding CRS or related request. The account should not be used for any other purpose as it is automatically nominated for deactivation.

Access to associated services, including Zoom, is not available for accounts under this category.

Units are also enjoined to rationalize their UP Mail restriction in communication and form submissions for individuals who are not expected to have access to UP Mail.