Dilnet Helpdesk Services

Network Troubleshooting

  • Network continuity testing
  • Workstation or node connectivity problems
  • Fiber-optic cable troubleshooting

Assistance on Network Setup & Configuration

  • Category 5-e (UTP Cable) crimping and termination
  • Category 5-e, 6 and 6a standard certification testing
  • Proxy configuration
  • Consultation on structured cabling design
  • Access switch configuration and set-up.

Webmail Support

  • Webmail account activation
    • Requirements: Form 5 (for Students), Appointment Letter (Faculty and employees)
  • Lost password retrieval
  • Webmail-related issues such as forwarding, aliases, spam, IMAP configuration, etc.

Voice over IP (VoIP) services

  • Request for local VoIP number (to be forwarded to PABX unit).

Dilnet WiFi

  • WiFi hotspot setup and configuration
  • WiFi client configuration
  • WiFi deployment consultation

Open Source Advocacy

  • foss.upd.edu.ph
  • CD/DVD burning, bootable USB thumb drive copying services for Linux Distros.
    • Bring your own CD/DVD/USB

Virtual Private Networking (VPN)

  • Request/Renew a VPN account
  • Eligibillty requirements for VPN accounts