Frequently Asked Questions

← Frequently Asked Questions

Webmail

Please send a formal letter of request addressed to the current Director of the University Computer Center. Include the following in your letter:

  1. preferred email address
  2. DilNet account of the the person who will be managing the said office account.

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Your UPD Webmail username is the same as your DilNet account username. Please refer to the following FAQ: [ I forgot my DilNet account username. ]

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Please go to the CRS Support Team at Office of the University Registrar (OUR). Please note CRS pincode is for freshmen only and is different from UP Webmail Password.

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To know your UPD Webmail IMAP server, follow these steps:

1. Login to UPD Webmail at https://mail.upd.edu.ph

2. Select “Settings” (gear icon) found on the upper right corner of the screen.

Webmail: Settings

3. Select Account Information on the left sidebar.

UPD Webmail: IMAP settings 

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The whole email (which includes your attached file and message) must not be larger than 6 MB.

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If you’re a student, you have a storage capacity of 50 MB.

If you’re a member of the faculty or staff, you can consume up to 100 MB of storage.

For offices, they have 100MB storage capacity.

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Individual requests for additional storage is not allowed.

However, offices may request for additional storage by writing a letter of request addressed to the UP Computer Center Director.

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Your (newly activated account’s) quota display will not be accurate until you receive your first email message.
If you don’t want to wait for an email message, you may click on this link: https://mail.up.edu.ph/tools/recalc.php to calculate your disk usage.

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Your sorting options might have been changed (probably by accidentally clicking the Subject, From, Date or Size column in mailbox view).

To change the sorting order of your mailbox:

Method 1.

Tap any of the header columns to sort by that field. See picture below:

Sort Columns

 

Method 2.

1. Tap the gear icon in the upper left part of the mailbox. See picture below:

Sort Gear

2. On the pop-up page that will appear, select the the column you want your mailbox to be sorted on. See picture below:

 

Sort Page Option

 

3. Tap Save.

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Answer #1:

To change the number of emails shown per page, follow the steps below:

1. Tap Settings

mail_settings

2. Select Mailbox View

settings_mailbox_view

3. On the Rows per page field, type your preferred number of rows per page.

mailbox_view_rows_per_page

4. Click Save to keep the new setting.

 

Answer #2:

To show the next set of emails in your Inbox, click the “Show next page” button located just above the preview pane. See picture below:

show_next_page

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The compose window will only close if the message was sent successfully (i.e. unless you see an error, it is assumed to be successful).

Check your sent-mail folder, it should contain the message you sent (unless you un-selected “Save a copy in sent-mail” before sending the message).

If you clicked “Reply” on a message and sent your message, the answered message will be colored green.

The current system (01/23/2002) does not have a “sent mail successfully” message on the page. We are currently finding a way to reliably display a message that will inform the users if their message was successfully sent to the mail server (for sending to the recipient(s)).

If you incorrectly typed the email address of the recipient or the message cannot be sent to the recipient’s address, you will receive an email message from the mail server software indicating an error.

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Answer #1. You mailbox size might have reached your quota limit. You will not be able to receive incoming messages if your mailbox is full. Delete (and purge deleted/empty trash) messages from your folders to reclaim disk space.

Answer #2. Your mail(s) might have been tagged as spam. Please log on to mailcleaner to check your spam quarantine.

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Please check your folders for messages you can delete.
Try looking at your sent-mail folder by selecting the “sent-mail” folder from the upper right corner of UP Webmail. Then select the files your want to delete by clicking the checkbox to the left of the messages. Delete these messages by clicking “Delete”. Clicking “Purge Deleted” (or Empty Trash) would free up the disk space occupied by the deleted messages.

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You might have clicked “Hide Deleted” (messages). Simply click “Show Deleted” (upper right corner in mailbox list view) and all deleted messages will be displayed. Click “Purge Deleted” (or Empty Trash) to reclaim disk space. To recalculate disk usage, click on this link: https://mail.up.edu.ph/tools/recalc.php

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Click “Options“, then click “Deleting and Moving Messages“. Uncheck/unselect the option “When deleting messages, move them to your Trash folder instead of marking them as deleted“. Then click “Save Options“.

You should now be able to delete messages (select messages to be deleted, click “Delete”, then click “Purge Deleted”).

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When the server does not detect an activity from a user for a period of time (hours), it will automatically log-out the user. Unfortunately, the server will not be able to determine that you are typing a message and will log you out (If it takes you hours to compose a message).

To avoid this incident, compose your message in another application and paste your completed message in the compose window of UP WebMail. If you are using “Microsoft Windows”:

  • Open “Accessories-> Notepad” and type your message (periodically saving to your local hard disk just in case you encounter a power interruption).
  • From the Notepad menu, click “Edit-> Select All” (or CTRL-A).
  • Then click “Edit-> Copy” (or CTRL-C).
  • Switch to the “Compose” window of WebMail and input the recipients (To:) and the Subject.
  • In the message body part, paste your message by typing “CTRL-V” (or right-click and select “Paste”).
  • Finally, click “Send Message” to send your message.

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Open the “Compose” windows by clicking “Compose” from the top menu. Click on “Address Book” under the “Options” (not on the top menu) to display a popup window containing your addressbook. Select an address from the left side, then click “To >>” (or Cc [Carbon Copy], Bcc [Blind Carbon Copy]) to select the recepient(s). You may select more than one recepients for sending. Then click “Ok”.
Then type in your subject and the message body, then click “Send Message” to send your mail.

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Mailcleaner is a utility for filtering emails. It filters unsolicited messages (spam) and any potentially dangerous email, such as those with virus attachments. By default, detected spam by mailcleaner will have a tag “{Spam?}” on the subject line. Please be careful in opening emails that are marked as spam.

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  •  To use mail cleaner, login to http://mailc.upd.edu.ph using your DilNet account username and password.
  • To free your webmail from spam, click the quarantine tab below the mailcleaner banner and go to the Action module. Click purge spam.
  • To simply filter your inbox, click the quarantine tab below the mailcleaner banner and go to the Filter module, indicate the number of days (and indicate information for advanced search if necessary) and click refresh.

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You may contact the UP Diliman Network Helpdesk by calling 981-8500 local 2050. You may also send your questions to <helpdesk@upd.edu.ph>

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